ACCOUNT & LOGIN
Can't log in to your account?
Updated 24 June 2026 · 1 min read
Try these in order, most login issues are solved by the first two.
1. Reset your password. On the login screen, tap Forgot password? Enter your registered email, check your inbox (and spam) for a reset link, follow it and set a new password (full guide: Article 12).
2. Check you're using the right email. Try any alternate emails you use. If you signed up with Continue with Apple or Continue with Google, you don't have a password, tap the matching social login button.
3. Update the app. iPhone: App Store, search Traininpink, Update. Android: Play Store, Manage apps, Updates available, Update.
4. Try a different network. Some corporate or hotel Wi-Fi networks block authentication. Switch to mobile data and try again.
Still locked out? Start a chat and share your registered email. We'll sort it manually, usually within an hour during business hours.