How can we help?

You can cancel anytime, no hoops. The steps depend on where you originally subscribed. You keep full access until the end of your current cycle, and your progress stays safe with us.

If you subscribed through Apple (App Store), Apple handles the cancellation, so to cancel successfully:

• Open Settings, tap your Apple Account at the top (older iOS: your name)
• Tap Subscriptions
• Find Traininpink and tap it
• Tap Cancel Subscription

If you subscribed through Google Play:

• Open the Google Play Store app
• Tap your profile icon, then Payments & subscriptions, then Subscriptions
• Tap Traininpink, then Cancel subscription

If you subscribed on our website (card, Klarna, Scalapay, PayPal):

• Log in at app.traininpink.net
• Go to My Subscription
• Tap Cancel my subscription and confirm

Before you go, a quick thought: if something just isn't clicking (your Journey feels too hard, you can't carve out 30 minutes, or you've hit a plateau), there might be a better fit before you leave. You can switch to Express (15-min sessions) or to Beginners for a softer pace.

What happens after I cancel? You keep your Journey, Classes and any active Challenge until the end of your paid period. You won't be charged again. Your progress, favourites and saved sessions stay on your account in case you come back.

Your subscription renews automatically so you can stay focused on the method, but you can cancel anytime, no strings attached.

If you're on a free trial, every new subscription starts with a 7-day free trial:

• Today: full access, nothing charged.
• Day 5: we email and notify you 2 days before your trial ends.
• Day 7: if you haven't cancelled, your plan begins and the first charge goes through.
• Day 30: you're still inside the 30-day satisfied-or-refunded guarantee (see Article 5).

When renewal happens after that:

• Monthly plans: every month, on the day you were first charged.
• 6-month plans: every 6 months.
• Annual plans: every 12 months.

The charge goes through on the same calendar day, on the payment method you signed up with. You'll get an email receipt within a few minutes.

How much you'll be charged: it depends on the discount you joined with. If your original promo code was a lifetime discount, you'll be charged the same price you signed up at. If it was a launch or first-term promotion, the discount applies to your first term only, and at renewal you'll be charged the current public price. Either way, the renewal price is always displayed in My Subscription before the charge goes through.

How to check your next renewal date: in-app (Profile, Settings, My Subscription); Apple (Settings, Apple Account, Subscriptions, Traininpink); Google (Play Store, Subscriptions, Traininpink).

How to turn off auto-renewal: it's the same as cancelling. Your access continues to the end of your current cycle, then stops (see Article 1).

Life gets busy. If you need a break without losing your progress, you can pause your subscription.

What pause does, the basics:

• Available only on Monthly plans.
• You can pause for 1 or 2 months.
• The pause starts on the last day of your current billing period, so you keep full access until then.
• While paused, app content is locked, including your Journey, Classes, and any active Challenges.
• Your progress, favourites, and stats are safely preserved.

If you're on a 6-month or 12-month plan, the pause option is not available. Pausing is not the same as cancelling: your subscription automatically reactivates when the selected pause period ends. The pause period replaces those months, it does not extend your subscription.

You can switch between monthly, 6-month and annual plans anytime.

If you subscribed on our website:

Upgrade (e.g. monthly to annual): log in at app.traininpink.net, My Subscription, Change plan, pick your new plan. You'll pay the prorated difference today, and your new billing cycle starts immediately.

Downgrade (e.g. annual to monthly): same path, pick your new plan. The change takes effect at the end of your current cycle. No refund for unused days.

If you subscribed through Apple: Settings, Apple Account, Subscriptions, Traininpink. Tap See All Plans and pick the plan you want, then confirm. Upgrades take effect immediately and are prorated; downgrades start at the end of your current cycle.

If you subscribed through Google Play: Play Store, Subscriptions, Traininpink. Tap Change subscription, pick the new plan and confirm.

Heads up on promotional pricing: your discount carries over when you switch plans, as long as you don't change your payment method. The only catch: switching to PayPal from another payment method ends the discount, and you'll be charged the current public price.

Cancelling stops future billing, it doesn't kick you out, and nothing is deleted overnight.

Right after you cancel: you get a confirmation; your access end date is shown in the app or in Apple/Google; auto-renewal is off.

Until your access end date: full access to your Journey, Classes and any active Challenge; your progress keeps updating. Changed your mind? On Apple, tap Subscribe from My Subscription to reactivate before the period ends. For Google or website, see Article 1.

After your access end date: your Journey, Classes and Challenges are locked. Your account, progress, favourites, weight and measurement history are kept in case you come back. To regain access, re-subscribe and your saved progress will be waiting on the same account.

Cancelling vs. deleting: cancelling stops billing; deleting erases your data. If you delete your account without cancelling, you'll keep being charged. Always cancel first (see Article 13).

Your first Traininpink subscription comes with two safety nets back-to-back: a 7-day free trial (full access, no charge) and a 30-day satisfied-or-refunded guarantee from the day you first sign up. Together, more than five weeks to try the method with zero risk.

How it plays out:

• Today: you're in, full access, nothing charged.
• Day 5: friendly reminder, we email and notify you 2 days before the trial ends.
• Day 7: your plan begins. If you love it, keep going. If not, cancel before day 7 and you won't be charged.
• Day 30: zero-risk guarantee. If you're not satisfied for any reason, write to us and we refund your first payment, no questions asked.

The guarantee applies only to your first subscription. If you've subscribed before, the 30-day window doesn't apply, but special circumstances are considered case by case (see Article 9).

What you get from day one: all available Journeys, every Class and Challenge, Nutrition, Period and Progress tracking, and Carlotta in every session.

How to ask for your refund within 30 days: tap Chat with us in the app or website, share your registered email, and we'll process the refund within 24 working hours.

Failed payments are annoying, and usually a fast fix. Try these in order:

1. Your card has expired (the most common cause). Check the expiry date. Fix: update it (see Article 8).

2. Your billing address doesn't match the card. Fix: update the billing address with your card issuer or in your payment method settings.

3. Not enough funds. Renewals happen the same day each cycle. Fix: top up your account, we'll retry automatically.

4. Your bank blocked the transaction. European banks (especially Italian ones) often block recurring international charges, particularly the first renewal. Fix: approve the charge in your banking app, or call your bank and add Traininpink as a trusted merchant.

5. Try a different card. Fix: add a different card and we'll retry on that one.

How you update your card depends on where you originally subscribed.

If you subscribed on our website: log in at app.traininpink.net, My Subscription, Payment method. Add a new card or edit the existing one. The new card becomes your default and is used at your next renewal.

If you subscribed through Apple: payment is handled by Apple. Update your card in Settings, Apple Account, Payment & Shipping. The new card applies to all your Apple subscriptions.

If you subscribed through Google Play: update your card in Play Store, Payments & subscriptions, Payment methods.

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay (iOS only), Google Pay, PayPal, Klarna (installments), Scalapay (installments).

Will I be charged when I update? No. Updating your card doesn't trigger a charge, the new card is just used at your next normal renewal.

Try these in order, most login issues are solved by the first two.

1. Reset your password. On the login screen, tap Forgot password? Enter your registered email, check your inbox (and spam) for a reset link, follow it and set a new password (full guide: Article 12).

2. Check you're using the right email. Try any alternate emails you use. If you signed up with Continue with Apple or Continue with Google, you don't have a password, tap the matching social login button.

3. Update the app. iPhone: App Store, search Traininpink, Update. Android: Play Store, Manage apps, Updates available, Update.

4. Try a different network. Some corporate or hotel Wi-Fi networks block authentication. Switch to mobile data and try again.

Still locked out? Start a chat and share your registered email. We'll sort it manually, usually within an hour during business hours.

Takes about 60 seconds.

Steps: on the login screen, tap Forgot password? Enter the email you registered with. Tap Send reset link. Open the email from Traininpink (check spam too). Tap the link, set a new password, and you're in.

Password requirements: your new password must be at least 8 characters. That's the only requirement.

I didn't receive the email: check your spam / junk folder. Wait 5 minutes, some email providers delay delivery. Make sure you used the same email you signed up with. If 10 minutes have passed, start a chat.

I signed up with Apple or Google: you don't have a password. Use the Continue with Apple or Continue with Google button, password reset won't work for these accounts.

Work through these in order. Most crashes are fixed by step 1 or 2.

Fix 1: force-close and reopen. iPhone: swipe up from the bottom and pause in the middle, swipe Traininpink up off the screen, reopen. Android: tap the recent apps button, swipe Traininpink away, reopen.

Fix 2: update the app. iPhone: App Store, search Traininpink, Update. Android: Play Store, profile icon, Manage apps & device, Update.

Fix 3: restart your phone. Hold the power button, Restart. Clears memory and conflicting background processes.

Fix 4: free up storage space. Check Settings, General, iPhone Storage (iOS) or Settings, Storage (Android). Delete unused apps, old photos, or downloaded sessions you no longer need.

Fix 5: reinstall the app. Your account, subscription and progress live on our servers, nothing is lost.

Still crashing? Start a chat and share your phone model (e.g. iPhone 14, Samsung Galaxy S23), your OS version (Settings, General, About), and when the crash happens.

Traininpink isn't a buffet of workouts you pick by difficulty, it's structured around Journeys: month-by-month programs designed for where your body is right now.

The onboarding quiz picks one for you. When you sign up, a short quiz asks about your starting point, your goals and how much time you've got, then assigns the Journey that fits. You can switch later, anytime.

What if my Journey feels too hard or too easy? You can switch any time. Switching pauses your current Journey (your progress is saved) and starts the new one from week 1. Too hard, drop to Beginners. Feels easy after week 2, you're probably right where you should be, the method works through depth, not constant intensification.

Joining a Challenge: Challenges are short (10 to 15 days), seasonal, and pause your active Journey while they run. Your Journey picks up exactly where it left off when the Challenge ends.

Classes: Classes are single sessions (5 to 30 min) you can drop into alongside your Journey, they don't pause anything.

The Journey you were assigned at signup is a recommendation, not a sentence. Your progress, favourites and stats stay safe on your account.

How to switch (mobile and web, same flow):

• Open the Training tab in the bottom menu.
• At the top, tap Journeys.
• Scroll past My Active Journey until you see all the other Journeys listed below.
• Tap the Journey you'd like to move to.
• On that Journey's page, tap Tap to switch to [Journey name].
• The app asks you to confirm, "Would you like to make this program your main program?" Tap Yes, then Continue.

What happens to my progress? Your stats, weight log, measurements, photos and badges stay exactly the same, they live on your account, not on the Journey. Your old Journey is paused at the week you were on; if you switch back later, you pick up where you left off. Your new Journey starts from Week 1 so you don't skip the foundations. Month 2 and Month 3 unlock as you complete the weeks before them.