PAYMENTS & REFUNDS
Refund policy and how to request a refund
Updated 24 June 2026 · 1 min read
We'd rather you stay because the method is working. Our refund approach is honest and simple.
The 30-day satisfaction guarantee: within the first 30 days of your first-ever subscription, we refund you in full, no questions (see Article 5).
Outside the 30 days, we refund if: you were charged twice for the same period due to a technical issue, or you were charged after a confirmed cancellation (see Article 10).
Outside the 30 days, case by case: medical reasons (with documentation), long-term technical issues that prevented you from using the service, or a subscription bought by mistake by a family member.
When we can't issue a refund: past the 30 days for a normal billing cycle you used; subscriptions through the Apple platform (Apple controls those refunds).
How to request a refund: tap Chat with us, share your registered email and the date of the charge, and tell us briefly what happened. We'll respond within 24 working hours.
Refunds for App Store or Google Play purchases: Apple handles these directly at reportaproblem.apple.com.