Why was my payment declined?

1. Your card has expired (the most common cause). Check the expiry date. Fix: update it (see Article 8).

2. Your billing address doesn't match the card. Fix: update the billing address with your card issuer or in your payment method settings.

3. Not enough funds. Renewals happen the same day each cycle. Fix: top up your account, we'll retry automatically.

4. Your bank blocked the transaction. European banks (especially Italian ones) often block recurring international charges, particularly the first renewal. Fix: approve the charge in your banking app, or call your bank and add Traininpink as a trusted merchant.

5. Try a different card. Fix: add a different card and we'll retry on that one.