APP & TECHNICAL
Videos won't play or keep buffering
Updated 24 June 2026 · 1 min read
Session videos that won't play, stutter or freeze are almost always a connection or device issue.
1. Check your internet connection. Run a quick speed test at fast.com. If you're under about 5 Mbps, switch to a stronger Wi-Fi network or to mobile data.
2. Download sessions for offline use. If you regularly train somewhere with poor signal (gym basement, parks, travelling), download sessions over Wi-Fi in advance. In the session details, tap the download icon. You can keep up to 10 downloads at once. Find them in Profile, Downloads, even without internet.
3. Restart the app. Force-close and reopen (see Article 14, Fix 1).
4. Update the app. An outdated version may not handle the latest video format (see Article 14, Fix 2).
Audio plays but no video (or vice versa): usually a codec issue with an outdated operating system. Update your phone to the latest iOS or Android, then update the Traininpink app.