BILLING & SUBSCRIPTION

What happens after you cancel

Updated 24 June 2026 · 1 min read


Cancelling stops future billing, it doesn't kick you out, and nothing is deleted overnight.

Right after you cancel: you get a confirmation; your access end date is shown in the app or in Apple/Google; auto-renewal is off.

Until your access end date: full access to your Journey, Classes and any active Challenge; your progress keeps updating. Changed your mind? On Apple, tap Subscribe from My Subscription to reactivate before the period ends. For Google or website, see Article 1.

After your access end date: your Journey, Classes and Challenges are locked. Your account, progress, favourites, weight and measurement history are kept in case you come back. To regain access, re-subscribe and your saved progress will be waiting on the same account.

Cancelling vs. deleting: cancelling stops billing; deleting erases your data. If you delete your account without cancelling, you'll keep being charged. Always cancel first (see Article 13).

Still need help?

Didn't find what you were looking for?

Start a chat and we'll usually reply in seconds.

Your body already
knows what it needs.
Give it the right
method.

Start with a free 7-day trial.
Your program is ready.
Carlotta is ready. All you have to do is begin.

Try it free for 7 days

Try free for 7 days · Cancel anytime